Frequently asked questions

Tenants pay into a segregated client-money account. It is never mixed with our operating cash, never paid in cash to staff, and reconciled every day by a person who does not collect rent.

On the 10th of each month, or the next working day (Sunday to Thursday), to the bank account registered in your name, with a statement that shows every line.

Yes, with a one-time code, a call-back from your Relationship Manager, approval by our General Manager and a 48-hour hold before the next payout uses it. This protects you from fraud.

A quote within your plan limit is approved automatically and you are told straight away. Anything higher waits for your approval in the app. Over Tk 50,000 our General Manager also reviews. Emergencies are handled first and you are told within one hour.

Yes. You can add a delegate with view-only rights or view-and-approve rights, and remove them at any time.

The lease decides. By default the owner pays for structure, plumbing, electrical faults and owner-supplied appliances; the tenant pays for small fittings, routine pest control, AC servicing and damage from misuse; the building committee pays for lift, generator and common areas. The tenant confirms before a tenant-paid job is booked.

After the grace period a late fee is added if the lease allows, your Relationship Manager and you are told, and every follow-up step is logged. Screening and strong agreements come first because enforcement through the courts is slow.

No. We can support your rental income tax return as an add-on and refer legal matters to a panel lawyer. We do not guarantee rent.

Your NID, passport and bank details are visible only to staff who need them. Public listings never show owner identity or the exact address.